FAQs – Shipping to Your Receiver


Benefits – WizMe

Up to $1,000 insurance coverage (A $100 claim excess will apply / claims under $100 will not be processed) is automatically included for deliveries with Signature on Delivery. No additional cover is available at this time. Insurance cover commences from the time your item is picked up and scanned by the courier, and until the item is delivered to the receiver.

What is covered?
Is there an excess?
Are any goods excluded from cover?
How do I claim?

Track n Trace

When you have paid your Flat Rate Shipping label the consignment information, including pickup address, is electronically collated and then released by WizMe to its courier network each hour, on the hour, between 7.00am and 3.00pm AEST every business day. That creates a courier pickup booking. Upon the booking, consignment information is emailed to both Sender and Receiver.

You track-n-trace your parcel using its Consignment Number – Track n Trace here.

What Track n Trace information is available?

Information Sent to Your Receiver

What information is emailed?

Signature on Delivery

Recent surveys show over half of online shoppers do not want their delivery left on their doorstep and are generally frustrated by problems with receiving their purchases. Rising alongside e-commerce purchases is delivery theft, fuelled when deliveries are left to decorate the doormat.

How does WizMe assist with this issue?

Receiver Unavailable / Unable to Deliver

Shoppers who appreciate low prices, choice and convenience of online shopping are often frustrated by problems with receiving their purchases, often arriving home from work to find an ‘unable to deliver’ note in the mailbox. A staggering percentage of online shoppers regularly miss a delivery and are frustrated by courier calling cards.

Does WizMe have a solution to this problem?
What is the cost for this service?